Gaming on hgyz should always feel like fun — never like a burden. This page is here to help you understand the tools available to you, recognise the early signs of problem gaming, and take action before things get out of hand. We're with you every step of the way.
Quick Access
Set Deposit Limits
Control how much you deposit daily, weekly, or monthly.
Self-Exclude
Take a break or permanently close your hgyz account.
Contact Support
[email protected] — 24/7
Our Commitment
At hgyz, responsible gaming is not a checkbox — it's a core part of how we operate. We built this platform for players in Bangladesh who want a fair, transparent, and enjoyable gaming experience. That means we take it seriously when gaming stops being fun and starts causing problems.
The reality is that most people who play on hgyz do so without any issues. They set a budget, stick to it, and enjoy the games for what they are — entertainment. But we also know that for a small number of players, gaming can become something harder to manage. That's why hgyz provides a full set of responsible gaming tools that are free, easy to use, and available to every account holder at any time.
Whether you want to set a deposit limit, take a short break, or permanently close your account, hgyz will action your request immediately — no questions asked, no delays, no pressure to reconsider. Your wellbeing comes first.
We also want to be clear: hgyz will never contact you to encourage you to increase your deposit limits, extend your session, or continue playing after you've asked to stop. If you ever receive a communication like that claiming to be from hgyz, please report it to us immediately.
Minimum age to play on hgyz
Support available every day
All responsible gaming tools
Self-exclusion takes effect immediately
Responsible Gaming Tools
hgyz provides six responsible gaming tools that are available to every player at no cost. You can activate any of these tools by contacting our support team at any time.
Set a cap on how much you can deposit into your hgyz account per day, per week, or per month. Once a limit is set, it takes effect immediately. Reducing a limit is instant. Increasing a limit requires a cooling-off period to give you time to reconsider. This is one of the most effective ways to keep your gaming spend within a budget you're comfortable with.
Set a maximum session length so that hgyz automatically logs you out after a set period of play. This is useful if you find that time passes quickly when you're gaming and you want a built-in reminder to take a break. You can set session limits from your account settings or by contacting hgyz support.
Reality checks are on-screen reminders that appear at regular intervals during your gaming session. They show you how long you've been playing and how much you've spent, so you always have an accurate picture of your activity. You choose the interval — every 15 minutes, 30 minutes, or 60 minutes — and hgyz will prompt you to review before continuing.
If you feel like you need a short break from hgyz without permanently closing your account, a cool-off period lets you pause your account for 24 hours, 7 days, or 30 days. During a cool-off, you cannot log in, deposit, or play. Your account and balance are preserved and will be waiting for you when the period ends — if you choose to return.
Self-exclusion is a longer-term option for players who feel they need a more serious break from gaming. You can self-exclude from hgyz for 6 months, 1 year, 3 years, or permanently. Once self-exclusion is active, your account is locked immediately and you will not be able to reopen it until the exclusion period ends. Permanent self-exclusion cannot be reversed.
At any time, you can request a full summary of your hgyz account activity — including your deposit history, withdrawal history, game sessions, and net gaming spend over any period. Reviewing this information regularly is a healthy habit that helps you stay aware of your gaming patterns and spot any changes early.
Self-Assessment
Most people never need to ask themselves this question — and that's great. But if something feels a little off, it's worth taking a moment to check in with yourself honestly. The questions below are not a clinical diagnosis. They're just a starting point for reflection.
If you answer "yes" to several of these questions, it doesn't mean you have a serious problem — but it does suggest that it might be worth using one of the hgyz responsible gaming tools, or speaking to someone you trust. The earlier you act, the easier it is to get things back on track.
If you're concerned about your gaming, contact hgyz support at [email protected] and ask about our responsible gaming tools. We will never judge you for reaching out.
Do you spend more than you planned when gaming on hgyz?
If your sessions regularly go over your intended budget, a deposit limit can help you stay on track automatically.
Do you chase losses — playing more to try to win back money you've lost?
Chasing losses is one of the most common signs that gaming is becoming a problem. It rarely works and usually makes things worse.
Do you feel anxious, irritable, or restless when you're not playing?
These feelings can be a sign that gaming is taking up more mental space than it should. A cool-off period can help reset your relationship with the platform.
Have you hidden your gaming activity from family or friends?
Secrecy around gaming is often a sign that you already know something isn't right. Talking to someone you trust is a good first step.
Has gaming affected your work, studies, or relationships?
If gaming is getting in the way of the things that matter most to you, it's time to take action. hgyz support is available 24/7 to help.
Have you borrowed money or sold belongings to fund gaming?
This is a serious warning sign. Please contact hgyz support immediately to activate self-exclusion and consider speaking to a professional counsellor.
Step by Step
Activating any responsible gaming tool on hgyz takes less than five minutes. You don't need to explain yourself or justify your decision — just tell us what you need and we'll take care of it right away.
All responsible gaming tools are free and available to every registered hgyz player. There is no waiting period for activating limits or restrictions — they take effect the moment your request is confirmed.
To activate any tool, email [email protected] with your account details and the tool you want to activate. Our team will confirm within minutes.
Log in to your hgyz account
Visit hgyz.app/login and sign in with your registered mobile number and password. If you've forgotten your password, use the reset option on the login page.
Contact hgyz support
Use the live chat inside the platform or email [email protected]. Tell the support agent which responsible gaming tool you want to activate and the parameters you'd like to set.
Confirm your identity
For security, our support team will verify your identity before making changes to your account. This usually involves confirming your registered phone number and a few account details.
Tool activates immediately
Once confirmed, your chosen responsible gaming tool takes effect right away. You'll receive a confirmation message. If you've set a deposit limit or session limit, it will apply from your very next session.
Review and adjust as needed
You can review your active responsible gaming settings at any time by contacting support. Remember: reducing limits is always instant, but increasing limits requires a cooling-off period to protect you from impulsive decisions.
Child Protection
hgyz is strictly an 18+ platform. We take the protection of minors seriously and have measures in place to prevent underage access. During registration, all players must confirm that they are 18 or older. hgyz reserves the right to request proof of age at any time, and any account found to belong to a minor will be closed immediately.
If you share a device with younger family members, we strongly recommend taking the following steps to prevent accidental or intentional access to hgyz:
If you believe a minor has accessed your hgyz account or registered their own account, contact us immediately at [email protected]. We will investigate and take action without delay.
If a young person in your household is showing unusual interest in online gaming, spending unexplained money, or becoming secretive about their phone or computer use, these may be warning signs worth investigating.
Need More Help?
If you feel that gaming has become a serious problem, please reach out to hgyz support. We can help you activate self-exclusion immediately and point you toward further resources.
hgyz Support Team
Our support team is available 24 hours a day, 7 days a week. Whether you want to set a limit, take a break, or just talk through your concerns, we're here.
[email protected]Talk to Someone You Trust
Sometimes the most helpful thing is simply talking to a friend, family member, or colleague you trust. You don't need to have all the answers — just starting the conversation can make a real difference.
Keep a Gaming Diary
Track your sessions, deposits, and how you felt before and after playing. Patterns often become clear when you write things down. This can be a powerful first step toward understanding your relationship with gaming.
A Note on Professional Help
If you feel that gaming is seriously affecting your mental health, finances, or relationships, speaking to a professional counsellor or mental health practitioner is always a good idea. hgyz support can help you take the first step by activating self-exclusion so you have the space and time to focus on your wellbeing without the temptation of the platform.
hgyz is built for players who want a fair, fun, and responsible gaming experience. Register today, set your limits from the start, and enjoy everything hgyz has to offer — on your terms.
18+ only. Please play responsibly. Terms and Conditions · Privacy Policy