hgyz Privacy Policy

hgyz is an online gaming platform operating at https://hgyz.app. We provide a range of online games including Boat of Fortune, Table Tennis, Plants vs Dino, Mermaid Fishing, Go Rush, European Blackjack, and Mines Grand to players in Bangladesh.

For the purposes of this Privacy Policy, hgyz is the data controller — meaning we are responsible for deciding how and why your personal data is collected and used. If you have any questions about how hgyz handles your data, you can reach us at any time via [email protected].

hgyz collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically by your use of hgyz, and information received from third-party service providers such as payment processors.

2.1 Information You Provide

When you register for or use hgyz, you may provide the following types of personal data:

• Full name and date of birth
• Mobile phone number
• Mobile payment account details (bKash, Nagad, or Rocket number)
• Identity documents submitted for verification purposes (e.g. National ID)
• Communications you send to hgyz support

2.2 Information Collected Automatically

When you access hgyz, certain technical data is collected automatically by our systems:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Game activity including bets placed, games played, and session duration
• Login timestamps and session data

2.3 Information from Third Parties

hgyz may receive limited personal data from payment providers (bKash, Nagad, Rocket) to confirm the status of transactions. We may also receive data from identity verification services where you have consented to such verification. hgyz does not purchase personal data from data brokers or marketing companies.

hgyz uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons it was originally collected. The main purposes for which hgyz processes your personal data are:

• Account management: Creating and maintaining your hgyz account, verifying your identity and age, and managing your login credentials.
• Service delivery: Enabling you to play games, make deposits, and request withdrawals on the hgyz platform.
• Payment processing: Facilitating BDT transactions via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
• Security and fraud prevention: Detecting and preventing unauthorised access, duplicate accounts, bonus abuse, and other fraudulent activity.
• Responsible gaming: Monitoring gaming patterns to identify players who may be at risk and to support the use of responsible gaming tools.
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality of our support service.
• Legal compliance: Meeting our obligations under applicable law, including anti-money laundering requirements and regulatory reporting.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use hgyz and to improve the platform experience.

hgyz processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing that is necessary to deliver the hgyz service you have signed up for, including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering checks, and regulatory reporting.
• Legitimate interests: Processing for purposes such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Where hgyz relies on your consent — for example, for optional communications — you may withdraw that consent at any time by contacting support or updating your account preferences.

hgyz does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Payment Providers

To process deposits and withdrawals, hgyz shares relevant transaction data with bKash, Nagad, and Rocket. These providers operate under their own privacy policies and are responsible for the security of data within their systems. hgyz does not store your full mobile wallet credentials.

5.2 Identity Verification Services

Where identity or age verification is required, hgyz may share your submitted documents with a third-party verification provider. This sharing occurs only with your knowledge and is limited to the data necessary to complete the verification.

5.3 Legal and Regulatory Authorities

hgyz may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required by applicable law or where we believe disclosure is necessary to protect the rights, property, or safety of hgyz, our players, or the public.

5.4 Business Transfers

In the event that hgyz undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

hgyz uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without affecting your ability to use hgyz.
• Functional cookies: Remember your preferences such as language settings and display options so you don't have to set them every time you visit.
• Analytics cookies: Help us understand how players navigate hgyz so we can identify areas for improvement. Analytics data is aggregated and anonymised — it is not linked to your individual account.

hgyz does not use advertising cookies or allow third-party advertising networks to place cookies on the hgyz platform. You can manage or delete cookies through your browser settings. Note that disabling functional or analytics cookies will not prevent you from using hgyz, but may affect some non-essential features.

hgyz retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our legitimate business interests. The specific retention periods that apply to different categories of data are as follows:

• Account data: Retained for the duration of your account and for five years after account closure, in line with standard record-keeping requirements.
• Transaction records: Retained for a minimum of five years after the transaction date to comply with financial record-keeping obligations.
• Identity verification documents: Retained for five years after account closure or as required by applicable law.
• Support communications: Retained for two years after the last communication, unless the matter relates to an ongoing dispute or legal proceeding.
• Technical and analytics data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes.

When personal data is no longer required, hgyz deletes or anonymises it securely. If you request deletion of your data before the end of the applicable retention period, hgyz will delete what it is legally permitted to delete and will explain any data that must be retained and why.

As a hgyz player, you have the following rights in relation to your personal data. To exercise any of these rights, contact hgyz support at [email protected]. We will respond within a reasonable timeframe and at no charge.

• Right of access: You can request a copy of the personal data hgyz holds about you at any time.
• Right to rectification: If any of your personal data held by hgyz is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that hgyz delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: In certain circumstances, you can ask hgyz to limit how we use your data while a dispute or review is ongoing.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where hgyz processes your data based on consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

hgyz takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and hgyz servers
• Encrypted storage of sensitive account data
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security reviews and vulnerability assessments
• Monitoring systems that detect and alert on suspicious access patterns

Despite these measures, no online platform can guarantee absolute security. If you suspect that your hgyz account has been compromised, change your password immediately and contact hgyz support. In the event of a data breach that is likely to affect your rights, hgyz will notify affected players promptly and take all necessary steps to contain the breach.

hgyz is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered with hgyz or provided personal data to us, please contact us immediately at [email protected].

Upon receiving a credible report that a minor has registered with hgyz, we will close the account, delete the associated personal data, and reverse any transactions where possible. hgyz uses age verification measures during registration and reserves the right to request documentary proof of age at any time.

hgyz may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we will make reasonable efforts to notify registered players via email or an in-platform notification.

Your continued use of hgyz after any update to this Privacy Policy constitutes your acceptance of the revised version. We recommend reviewing this page periodically. The most current version of the hgyz Privacy Policy will always be available at https://hgyz.app/privacy-policy.

If you disagree with any changes to this Privacy Policy, you may close your hgyz account by contacting support. We will process your request and handle your remaining data in accordance with the version of the policy in effect at the time of your request.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hgyz handles your personal data, please get in touch. Our support team is available 24 hours a day, seven days a week.

For general account support, live chat is available within the hgyz platform after you log in. For data access or deletion requests, email is the preferred channel as it allows us to verify your identity securely before processing your request.